Tel: 07889 952759
TERMS, CONDITIONS AND PRIVACY POLICY
Jen Stroud Physiotherapy – Terms and Conditions
We want to make sure you feel informed, respected, and confident when you book with us. Please take a few minutes to read through these user-friendly terms and conditions.
Cancellations & Deposits
❗ Cancellation Policy
If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice.
- Less than 24 hours’ notice? The full cost of your session will be charged.
- Pessary appointments: Please give 5 working days' notice to avoid losing your deposit.
💳 Deposits
- Pessary fittings require a non-refundable £90 deposit to secure your appointment.
- You may reschedule with at least 5 working days’ notice without losing your deposit.
Pricing Overview
🧍 General Physiotherapy (in clinic)
- Initial appointment (up to 60 mins): £65
- Follow-up (up to 45 mins): £55
- Follow-up (up to 60 mins): £65
🧘♀️ Women’s Pelvic Health Physiotherapy
- Initial appointment (up to 75 mins): £90
- Follow-up (up to 60 mins): £75
- Follow-up (up to 45 mins): £60
- Mummy MOT (up to 75 mins): £95
- Pregnancy Prenatal Assessment (up to 60 mins): £75
- Mummy MOT and pelvic health initial appointments include a full appointment summary sent to you by email.
✂️ Scar Therapy
- Initial appointment (up to 60 mins): £75
- Follow-up (up to 45 mins): £60
- Follow-up (up to 60 mins): £75
👩⚕️ Pessary Appointments
- Fitting (up to 90 mins): £180
- All pessaries are £50
- £90 deposit required to book
- Pessary check-up (up to 45 mins): £65
🔊 Shockwave Appointments
First, you’ll need a physiotherapy assessment to make sure that shockwave is right for you. You can have shockwave with an additional cost of £20 on top of the cost of the booked session (this is because the machine wears with each use and parts need to be purchased and fitted at regular intervals).
For any shockwave only appointments (up to 15 minutes) prices are:
£55 per shockwave treatment area or £50 each if at least 3 are paid for at the same time. Total of £150.
If you’ve had the initial shockwave in your first physio appointment then you’d pay £120 for all three shockwave sessions if the additional sessions are booked and paid for up front.
We recommend 3 sessions first and then seeing how you are for a few weeks before booking further sessions. A separate screening and consent form is completed for this treatment.
🏡 Home Visits
- £100 for an initial assessment (All home visit appointments must start with an initial assessment)
- £75 for a 40–60 minute follow up session
- Travel to and from the clinic or from clinician’s home, will incur an additional fee
- Email summary of findings to your GP: £15
- Liaison with other professionals regarding ongoing care/signposting for example arranging appointments/transport; £15
- Reports and complex letters that take longer than 15 minutes to write are £55
Discount Packages
Buy in advance and save:
- General Physio in clinic (3 x up to 45 mins): £150
- General Physio in clinic (3 x up to 60 mins): £180
- Women’s Health (3 x up to 45 mins): £165
- Women’s Health (3 x up to 60 mins): £205
- Scar Therapy (3 x up to 45 mins): £165
- Scar Therapy (3 x up to 60 mins): £205
- Shockwave (3 x up to 15 mins): £150
At the moment there are no discount packages for home visits.
🏃♀️ Musculoskeletal (MSK) and at Home Physiotherapy
Musculoskeletal assessments involve questions about your condition, lifestyle, and physical exam.
- Some discomfort may occur during the session, especially if we need to reproduce symptoms for diagnosis
- Short-term soreness is common for up to 24–48 hours afterward
We encourage open communication—please let us know if you're uncomfortable at any time.
🤱 Pelvic Health & Mummy MOT
Pelvic health assessments may include a vaginal examination (for issues such as incontinence, prolapse, pelvic pain, or pelvic floor dysfunction).
- You are welcome to decline any part of the exam—it’s always your choice.
If you have any worries about the assessment process, please talk to your physiotherapist. We're here to help you feel safe and supported.
👩⚕️ Chaperoning Policy
We want you to feel safe and supported at all times.
- You can request a chaperone for any physiotherapy appointment.
- But please note: We are unable to provide an official chaperone.
- A friend or family member is welcome to attend with you, but they cannot act as an official chaperone.
- If you, the client, or we as the practitioner decide that a chaperone is needed, we may need to refer you to another clinic that can accommodate this.
🩺 GP Letters & Communication
We believe in working collaboratively with your GP where appropriate. If you'd like us to send a letter to your GP, we’ll always discuss it with you first. We offer the following options:
- Email summary of findings to your GP: £15
- Liaison with other professionals regarding ongoing care/signposting for example arranging appointments/transport; £15
- Reports and complex letters that take longer than 15 minutes to write are £55
- Reports and complex letters that take longer than 15 minutes to write are £55
Please note: While we take care to ensure security, no email system is 100% fail-safe. By requesting a letter to be emailed, you acknowledge and accept this small risk.
🧾 Health Insurance
We no longer accept direct insurance payments.
- If your insurer allows you to pay us directly and submit an invoice for reimbursement, we’re happy to help.
- Please check with your insurer before booking.
- We will issue an invoice after payment for you to claim back.
✅ Consent
You are always in control of your care.
- You can decline or stop any assessment or treatment at any time—no pressure or judgment.
- We’ll always discuss your options, and alternatives will be offered if needed.
📷 Photography Consent
On rare occasions, we may ask to take photos (excluding your face) for clinical records or marketing.
- This will always be discussed in advance, and you’ll complete a separate consent form.
- You are never obligated to agree.
📝 Heidi Health – Secure Note Taking
We use Heidi, a secure AI clinical note-taking tool, to support our sessions.
- It helps us focus more on you and less on admin
- Your data is kept secure and confidential
- You can opt out at any time—just let us know.
UK - Heidi Patient Explainer.pdf.
🔐 Data Protection (GDPR)
We comply with GDPR 2018 standards to protect your privacy.
- We store clinical notes and personal information securely and electronically
- Appointment reminders are sent via text or email
- Your records will be kept for a minimum of 8 years in line with legal requirements.